BTR has become the hassle-free alternative to home ownership and enhancing the customer experience has become a crucial differentiator in the BTR landscape. More than ever residents demand a smooth, frictionless experience. This session delves into the evolution of the customer journey, resident retention, best practices in property management and the new tech led approaches and amenities.
VP,
Kaplan Multifamily
Vice President, Operations,
Asset Living
Regional Vice President,
Portico Property Management
Arthur Yampolsky, CMP
Director, Zonda Events
ayampolsky@zondahome.com
For speaker inquiries, please contact Siobhan O’Kane at sokane@zondahome.com
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